Terry Starbucker

MAY 22, 2016

One year on since our acquisition of our Rocky Mountain cable TV systems, there was a significant operational issue that needed our attention. In 1987, I was hired by a cable pioneer, Jack Kent Cooke, to be the VP of Operations for a cable company he had just purchased with over 400,000 customers scattered in 19 states.

Letter 171

Letter Leadership Call Center Long-term 171

Harvard Business Review

JULY 31, 2012

Going after future opportunities at the micromarket level can seem risky, but basing strategy on old views of markets and their past performance is riskier still. The first step is to overlay the rough allocation of resources across markets on the basis of their overall potential. Consider the case of a chemicals company.

B2B 14

B2B Chemicals Analysis B2C 14

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare. What do you think?

COO 12

COO Sample Telecommunications Automotive 12

Harvard Business Review

APRIL 6, 2016

The latest nuclear reactor designs, promising higher safety, longer operating life, and lower operating costs, cost up to $25 billion after factoring in the huge budget overruns. The common idea behind these models is that the company does not have to be the (full) owner of the asset to be its (sole) operator.

Co-Opetition 8

Co-Opetition Operations Cost Technology 8

Harvard Business Review

JULY 16, 2013

The industry with the greatest skills gap was IT & telecommunications, whose boards are in serious need of international-global expertise and HR-talent management. aerospace & defense, construction & engineering, industrial conglomerates, professional services, textiles); IT & Telecommunications (e.g.,

Telecommunications 8

Telecommunications Biotechnology Health Care Real Estate 8

Harvard Business Review

JULY 5, 2011

It is rare to find an American company that is not developing a market strategy to benefit from the rapid growth of emerging markets such as Brazil, India, and China. These include, among others, access to foreign markets for investments, protecting intellectual property, or visas for skilled, temporary staff. Instead, U.S.

Strategy 9

Strategy Globalization Politics Telecommunications 9