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Genuine Success: Vitality, Service, & Outstanding Performance

Tony Mayo

Top Executive Coaching with Tony Mayo About Tony Mayo Newsletter Sign-up Sections Client Comments For Executive Coaches For Executives For Fun For Salespeople Quotes and Aphorisms Recommended Books Technology Tips Videos & Podcasts Popular Posts Twitter Log IX About Tony Mayo Truth or Consequences? Add it as a comment.

Mayo 149
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How Mayo Clinic Is Simplifying Prenatal Care for Low-Risk Patients

Harvard Business Review

To address this problem, in 2011 a group at Mayo Clinic led by the Department of Obstetrics & Gynecology launched an initiative to transform prenatal care from this medicalized model to an innovative wellness model. How the most innovative providers are creating value. Insight Center. The Leading Edge of Health Care.

Mayo 8
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Overcoming Fragmentation in Health Care

Harvard Business Review

America is a nation of innovators and entrepreneurs. At Mayo Clinic, we have chosen a different path — a path focused on sharing our most scalable product: our knowledge. Ask Mayo Expert , one of the many tools in our system, helps physicians deliver safe, integrated, high-quality care. Addressing Fragmentation.

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The Internet Is Finally Forcing Management to Care About People

Harvard Business Review

The humanist strand of management thinking that celebrates teams and collaboration through respect for customers and workers as human beings has a long and distinguished history. Achieving humanistic management has thus turned out to be a much more intractable problem than most thought leaders expected it to be.

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What Health Care Leaders Need to Do to Improve Value for Patients

Harvard Business Review

Dr. Ryan Uitti, a neurologist at Mayo Clinic in Jacksonville, used a simple spreadsheet to track outcomes for patients with Parkinson’s disease for more than a decade. Last year, Mayo’s Center for the Science of Health Care Delivery (CSHCD) worked with Dr. Uitti to launch a broader outcomes measurement program.

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Here's How to Actually Empower Customer Service Employees

Harvard Business Review

How committed is Moynihan to this? By doing so, an elite group of companies has enabled their employees to more rapidly address customer problems, anticipate unarticulated needs and drive customer-facing innovation. Brands to the Mayo Clinic and U.S. Customer service Managing people' Navy SEALs.

Mayo 8
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Make Physicians Full Partners in Accountable Care Organizations

Harvard Business Review

Most ACOs use an organizational structure, the foundation model , which has a serious shortcoming: It limits the extent to which an ACO’s practicing physicians must commit themselves to the goals of performance improvement and cost containment. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth.