Instead of Optimizing Processes, Reimagine Them as Platforms
Harvard Business Review
DECEMBER 30, 2016
That is, the applications outsourcing team revisited, rethought, and road-mapped how to best turn a valued internal process into a viable business platform. Challenging people to visualize processes as platforms completely changes how trade-offs between innovation, optimization, and user experience are debated and discussed.
Let's personalize your content