How Consumer Brands Can Connect with Customers in a Changing Retail Landscape
Harvard Business Review
AUGUST 4, 2017
Patagonia secures customer loyalty through its “Worn Wear” website, where environmentally-conscious consumers can purchase secondhand clothing at a discount and trade their own used duds for gift certificates. On top of that, the online world is tough for brands to influence. Look for measures that matter.
8 
Let's personalize your content