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Balancing Push and Pull Approaches to Improvement

Harvard Business Review

An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers. If you want to shake up your organization in a way most of your people are not positioned or predisposed to attempt, the top-down approach is very alluring.

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2010: When Leadership Hit the Rapids

Harvard Business Review

It has been a year of challenges for most: relentless business demands, continuing change, and higher expectations from them as leaders. No longer do I need to explain how globalization drives change and that leaders must adapt to a fast-changing world: the economic crisis brought this home decisively.