Skip Prichard

JUNE 16, 2020

As an example of how to save face, I often share the story of Jeff, the finance director of a multinational company. As Finance Director, Jeff had designed and deployed the entire cash flow process that allowed this employee to commit the fraud undetected. Soon, the company’s COO planned a meeting with Jeff and his team.

COO 106

COO Self-aware How To Long-term 106

Harvard Business Review

APRIL 21, 2016

Sebastian Dupéré, the head of a Montreal-based steam cleaner company with sales in six countries, knew that his COO was one of his most valuable employees. ” When the COO walked, it was a wake-up call. . ” When the COO walked, it was a wake-up call. And the more trust you have, the more loyalty you have.”

COO 8

COO How To Long-term Reputation 8

Harvard Business Review

APRIL 23, 2012

CEO/COO teams or "Office of the President" arrangements can offer great strengths, but may also introduce some sizeable risks, as Stephen A. Instead, seeing the potential in the product and commitment of employees, we came up with financing to buy out the investor and keep the company operating. Miles and Michael D. Watkins conclude.

Team 15

Team Leadership COO Software 15

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. That helped account managers focus their pitch on the client’s business issues and build rapport.

P&L 10

P&L Banking Marketing Call Center 10