Cost Kaplan Leadership Operations 
Strategy Driven
JULY 13, 2011
Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Cost structure metrics measure a company’s ability to manage its costs relative to competitors over three to five years.
Harvard Business Review
OCTOBER 22, 2015
In the last six years, a Harvard Business School team has worked with dozens of health care organizations to help them understand the true costs of their treatments for many medical conditions. Each Mayo Clinic value-improvement project must: gain senior leadership support, including an approved charter. Gain senior leadership support.
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