Great Leadership By Dan

DECEMBER 22, 2016

In October 2012, their baby wipes were selling great, largely through Amazon’s subscription program, which allows customers to set a schedule for automatically replenishing their supply. It’s a win-win for consumer and company alike—one that’s hugely dependent on customer loyalty. And I will personally report back to you.”

How To 120

How To Customer Loyalty Short-term PR 120

Harvard Business Review

SEPTEMBER 22, 2011

TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Organized learning.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

MAY 29, 2012

A generation of economists, finance theorists, business school professors, and would-be governance experts has embraced the notion that companies exist only to maximize "shareholder value.". Some want their firms to make informal commitments to build employee and customer loyalty that will pay off in the future.

Short-term 14

Short-term Long-term Objective Customer Loyalty 14