CoachStation

AUGUST 26, 2022

The risk of not getting leadership and culture ‘right’ are significant. It’s about understanding how important leadership and engagement are. Thankfully, this attitude and openness to leadership and personal growth is improving. Additionally, teams with thriving workers also see higher customer loyalty.

Motivation 130

Motivation McKinsey Attrition Influence 130

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Great Leadership By Dan

DECEMBER 22, 2016

In October 2012, their baby wipes were selling great, largely through Amazon’s subscription program, which allows customers to set a schedule for automatically replenishing their supply. It’s a win-win for consumer and company alike—one that’s hugely dependent on customer loyalty. And I will personally report back to you.”

How To 120

How To Customer Loyalty Short-term PR 120

LDRLB

APRIL 13, 2020

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Or how about this one: “Undisputed marketplace leadership.” And how are we defining leadership? But mission statements aren’t really providing that purpose.

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Chart Your Course

AUGUST 14, 2012

Here are seven steps to build customer loyalty. On average, businesses lose 15-20 percent of their customers each year to their competition. To improve retention, one client sends out a customer service report card to its top customers every month. Select the right people.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

LDRLB

APRIL 13, 2020

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Or how about this one: “Undisputed marketplace leadership.” And how are we defining leadership? But mission statements aren’t really providing that purpose.

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Strategy Driven

MAY 5, 2014

They get reports to keep accountability high. They get reports to check on activity. They get reports to check the numbers. They will become discouraged by a 95 percent or more failure (rejection) rate, be unhappy, feel pressure, most likely lie on their sales report, and ultimately quit (or be fired). Here are the 7.5

Planning 51

Planning Belief Systems Customer Loyalty Reputation 51

Strategy Driven

FEBRUARY 17, 2014

They make recommendations that favor the customer, not the salesperson’s wallet. They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. Their customers want to know their salesperson is an EXPERT, not just a nice guy. They think ‘ask’ not ‘tell.’

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

JANUARY 5, 2015

Sandy fed me some support data from their recently published IBM’s 2014 Business Tech Trends Report. The report reveals that previously emerging trends like Big Data and analytics, cloud, mobile, and social are now being implemented across corporate enterprise beyond just experimentation and wait-and-see.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

OCTOBER 5, 2015

Here’s the report card: The referral you got turned into a sale. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Reference 50

Reference Customer Loyalty Definition Seminar 50

Strategy Driven

MAY 30, 2016

And it’s a report card on how well you’re doing. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Or not doing.

Advice 50

Advice Proposal Customer Loyalty Seminar 50

Strategy Driven

DECEMBER 21, 2015

NOTE WELL: If you’re looking for proof that you are “top-performing,” testimonials and referrals are a report card. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Same with referrals.).

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

JULY 21, 2014

.’ Your job as a salesperson is to figure out how your presentation can culminate with the words ‘fair enough’ and that there’s enough perceived value in your presentation for the customer to say, “Yes, that’s fair enough.”.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

JANUARY 19, 2015

I read a report yesterday stating that 70% of all sales systems and sales initiatives fail. I have no idea who created that number (personally, I use 74% for all my statistical reports), but the point is clear. Are you being forced to sell someone else’s way? Are you uncomfortable using a ‘system’ of selling?

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Then customers get angry and tell other potential customers through social media, or some form of online reporting like Trip Advisor or Angie’s List.

Collins 53

Collins Customer Loyalty Reputation Competitive Advantage 53

Strategy Driven

MARCH 26, 2012

I’m celebrating my twentieth year of writing about sales, networking, loyalty, trust, attitude, leadership, business social media, and personal development. Loyalty comes from service and value received. Referrals are not just leads, they’re report cards. DIFFERENTIATE IN THE MIND OF THE CUSTOMER. EARN REFERRALS.

Loyalty 56

Loyalty Customer Loyalty Follow-up Seminar 56

Strategy Driven

APRIL 15, 2013

I’m an outside salesman who spends countless hours filling in itineraries, CRM notes, and reports. You’re an idiot who knows nothing about leadership, coaching, or creating winners. Sales management and sales leadership is one of the hardest jobs in the world. It describes my situation to a tee. Very frustrating.

CRM 50

CRM Customer Loyalty Seminar Follow-up 50

Strategy Driven

SEPTEMBER 30, 2013

Want a report card? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Video your presentation and watch it twice.

Audience 74

Audience Customer Loyalty Learning-by-Doing Competitive Advantage 74

Strategy Driven

JUNE 30, 2014

If you’re lacking in these four areas it’s your relationship report card, and loss of sales or profit, or both. Assertive salespeople go for the customer. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

JULY 9, 2012

A reporter asked him what his first thoughts were. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Seminar Comparison Books 50

Strategy Driven

JULY 2, 2012

A reporter asked him what his first thoughts were. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Seminar Comparison Books 50

Strategy Driven

MARCH 9, 2015

Recording your presentation will reveal every blemish, every error, every weakness, and give you a report card on your effectiveness. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! How persuasive it was.

Audience 50

Audience Customer Loyalty Competitive Advantage Skills 50

Strategy Driven

MAY 21, 2012

The person that leads the committee, or even the person that he or she reports to, are the two people that you should be establishing relationships with because they control the outcome. Relate Articles: Leadership Inspirations – Foolish Questions. All committees have a daddy. All rights reserved.

Committee 56

Committee Advertising Customer Loyalty Simon 56

Strategy Driven

JULY 29, 2013

I define loyal customers two ways: will a customer do businesswith me again and will they refer someone to me. Many customers may never be satisfied, but they continue to do business with you. That’s loyalty. Keep in mind that loyal customers are also your most profitable customers.

Power 65

Power Succession Loyalty Learning-by-Doing 65

Strategy Driven

FEBRUARY 3, 2014

You have to figure there’s got to be a pretty good reason Facebook paid a reported one billion dollars for Instagram. There’s an opportunity in Instagram for you to create a leadership position. Leadership words that need to be banned. BLOG – I intend to make my blog much more personal this year.

Blog 50

Blog Customer Loyalty Competitive Advantage Books 50

Strategy Driven

JUNE 18, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Leadership Inspirations – Be Ready for Change.

Download 50

Download Customer Loyalty Marketing Seminar 50

Strategy Driven

JULY 15, 2013

If you’re blind-sided by the news, that’s a report card, too. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Strategy Driven

DECEMBER 2, 2013

Dear Jeffrey, My company delivers mobile dictation and transcription service to field workers in IT and health care, saving these people time in reporting. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Real Estate 50

Real Estate CRM Ryan Open-book 50

Harvard Business Review

DECEMBER 14, 2011

Instead programs that offer the most stability, as reported by 75 percent of respondents, are those that communicate brand mission and provide career development opportunities. Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent.

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

SEPTEMBER 22, 2011

TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Organized learning.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JANUARY 12, 2017

In a world hungry for great leadership, these are just a few of the questions that too many leaders seem incapable of answering. I first encountered the term last year, in an intriguing interview with a CEO named Victor Ho, cofounder of a customer loyalty company that has raised more than $100 million in venture funding.

Schein 8

Schein McKinsey Venture Funding Customer Loyalty 8

Harvard Business Review

JUNE 16, 2014

DaVita’s “wildly spirited nationwide meeting, in which thousands of employees celebrate awards, mourn the death of patients, and connect with the emotional side of their work, is truly something to behold,” reports one journalist. Reward inspirational leadership as much as effective task management.

Customer Loyalty 13

Customer Loyalty Human Capital Wilde Health Care 13

Harvard Business Review

AUGUST 7, 2017

Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. ” Others would blame their antiquated technology’s inability to generate reliable reports. One asked, “Are you calling me a liar?”

Reference 14

Reference Customer Loyalty Budgeting Morale 14

Harvard Business Review

JANUARY 19, 2011

As I explored Ford's fascinating sustainability report (and how often do those words go together?) Three key aspects of Ford's sustainability strategy strike me as critical, and show the company's real leadership: It's based on hard science. from last year, I noticed a number of unusual things. It's heretical.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

AUGUST 16, 2012

Worse, many marketing disciplines (especially direct, digital and loyalty marketing) unwittingly encourage these behaviors and end up magnifying the problem. For more information on the five marketer profiles and the characteristics of today's high-performing marketing teams, download our report here. MORE ON CUSTOMER INTELLIGENCE.

Marketing 15

Marketing Customer Loyalty Metrics Loyalty 15

Harvard Business Review

MAY 29, 2012

Some want their firms to make informal commitments to build employee and customer loyalty that will pay off in the future. (The old "efficient markets" idea that stock prices perfectly measure future returns has long been discredited.) Others who plan to sell soon want firms to opportunistically renege on such commitments.

Short-term 14

Short-term Long-term Objective Customer Loyalty 14

Harvard Business Review

MARCH 7, 2014

A sales focus fails to deliver a profitable market leadership position because it favors short-term revenue growth and customer acquisition over sustainable margins and customer loyalty. Over time customers learn exactly what the brand stands for and come to trust that the brand will deliver it every time.

Brand 8

Brand Short-term Long-term Customer Loyalty 8