N2Growth Blog

MAY 3, 2017

So, it’s essential for leadership teams to pinpoint and honestly assess these capabilities. Forecasting Capabilities: How well does the leadership team know the industry? Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider? Technology.

Strategy 261

Strategy Company Strategic Planning Market Segmentation 261

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

JANUARY 5, 2015

Sandy fed me some support data from their recently published IBM’s 2014 Business Tech Trends Report. The report reveals that previously emerging trends like Big Data and analytics, cloud, mobile, and social are now being implemented across corporate enterprise beyond just experimentation and wait-and-see.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Then customers get angry and tell other potential customers through social media, or some form of online reporting like Trip Advisor or Angie’s List.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Harvard Business Review

DECEMBER 14, 2011

Among the top performers on the 2011 World's Best Multinational Companies list are culturally-strong technology companies such as Microsoft, NetApp, SAS, and Google. Instead programs that offer the most stability, as reported by 75 percent of respondents, are those that communicate brand mission and provide career development opportunities.

Company 15

Company Heskett Ryan Audience 15

Harvard Business Review

JANUARY 19, 2011

As I explored Ford's fascinating sustainability report (and how often do those words go together?) Three key aspects of Ford's sustainability strategy strike me as critical, and show the company's real leadership: It's based on hard science. from last year, I noticed a number of unusual things. It's heretical. But it's very smart.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

JUNE 16, 2014

DaVita’s “wildly spirited nationwide meeting, in which thousands of employees celebrate awards, mourn the death of patients, and connect with the emotional side of their work, is truly something to behold,” reports one journalist. Reward inspirational leadership as much as effective task management.

Customer Loyalty 10

Customer Loyalty Human Capital Wilde Health Care 10