HR Digest

AUGUST 11, 2023

The way HR teams handle ethical dilemmas can have a profound impact on talent attraction , retention, and overall organizational culture. Unveiling the Essence of Ethics in Human Resources Ethics in human resources involves upholding a set of moral principles and values at all levels of an organization.

Human Resources 98

Human Resources Ethics Resources Management 98

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. If your team is responsible for financial reporting, accuracy needs to be a core value. Don’t wait for senior leadership. Go ahead and create your own team values.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

LDRLB

APRIL 13, 2020

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Or how about this one: “Undisputed marketplace leadership.” And how are we defining leadership? But mission statements aren’t really providing that purpose.

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

LDRLB

APRIL 13, 2020

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Or how about this one: “Undisputed marketplace leadership.” And how are we defining leadership? But mission statements aren’t really providing that purpose.

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Strategy Driven

DECEMBER 21, 2015

NOTE WELL: If you’re looking for proof that you are “top-performing,” testimonials and referrals are a report card. Unyielding personal values and ethics. Great people have great values and great ethics. BUT, the reality is – you don’t get testimonials, you EARN them. Same with referrals.). This is done by engaging, and asking.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Harvard Business Review

MAY 29, 2012

Some want their firms to make informal commitments to build employee and customer loyalty that will pay off in the future. (The old "efficient markets" idea that stock prices perfectly measure future returns has long been discredited.) Others who plan to sell soon want firms to opportunistically renege on such commitments.

Short-term 14

Short-term Long-term Objective Customer Loyalty 14

Harvard Business Review

JANUARY 12, 2017

In a world hungry for great leadership, these are just a few of the questions that too many leaders seem incapable of answering. I first encountered the term last year, in an intriguing interview with a CEO named Victor Ho, cofounder of a customer loyalty company that has raised more than $100 million in venture funding.

Schein 8

Schein McKinsey Venture Funding Customer Loyalty 8