Strategy Driven

APRIL 7, 2021

Making it easier than ever to get issues fixed, track down old reports and get updates as you go. Rebuilding Customer Loyalty. If you’ve been gone a while, maybe even longer than some competitors, then it’s possible that your customer base has been damaged. It’s really worth investing into a CMMS.

Tips 75

Tips Customer Loyalty Software Short-term 75

Michael Lee Stallard

AUGUST 24, 2017

Our customer experience has always been positive. Recently, I’ve been learning about the corporate side of Costco, poring over articles and analyst reports. The level of customer loyalty Costco has developed with its members is the envy of every retailer. Value People.

Competitive Advantage 309

Competitive Advantage Ryan Bottom-up Customer Loyalty 309

Tanveer Naseer

DECEMBER 20, 2016

Customers try to avoid poor service According to the 2015 Global State of Multichannel Customer Service Report, 62 percent of global consumers have stopped doing business with a company due to poor customer service.

Performance Review 100

Performance Review Review Loyalty Customer Loyalty 100

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. If your team is responsible for financial reporting, accuracy needs to be a core value. Choose the right values. The values you choose need to support your team’s mission.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

Six Disciplines

JULY 20, 2011

According to a global study by Right Management , 94% of employees who report that change was not handled well in their organizations - are disengaged. Of the employees who reported that change management was not handled well, 45% expressed favorable feelings about not losing their job within 12 months, while 32% did not.

Productivity 103

Productivity Products Customer Loyalty Loyalty 103

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Harvard Business Review

MAY 17, 2012

Considering the sponsors, it's sort of like the Army reporting that what we really need is more battleships. The surveys provide a steady stream of data on customer attitudes and probable behaviors. And they use it the way other companies use financial reports — to inform operational and investment decisions.

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

Strategy Driven

NOVEMBER 30, 2016

I’m a customer loyalty and retention expert. I’ll tell you until the cows come home that most organizations are too focused on the new customer at the expense of their existing customers, but I’m also a realist. Customer loyalty is never owed. It was only happening about 20% of the time.

Customer Loyalty 50

Customer Loyalty Loyalty Workshop Marketing 50

CoachStation

AUGUST 26, 2022

Additionally, teams with thriving workers also see higher customer loyalty. In the recently published State of the Global Workplace report, 45% of employees said now is a good time to find a job. References and Resources: (1) State of the Global Workplace – 2022 Report: Gallup. (2) There is no room for complacency.

Motivation 130

Motivation McKinsey Attrition Influence 130

Steve Farber

SEPTEMBER 28, 2017

As a result, employee surveys indicate a dramatic increase in employee engagement and satisfaction, customer loyalty is at an all-time high, and the company has recently ranked #2 in the state of Washington on Seattle Business Magazine’s prestigious 100 Best Companies to Work For list and earned several other awards from within its industry.

Committee 65

Committee Leadership Customer Loyalty Loyalty 65

Great Leadership By Dan

DECEMBER 22, 2016

In October 2012, their baby wipes were selling great, largely through Amazon’s subscription program, which allows customers to set a schedule for automatically replenishing their supply. It’s a win-win for consumer and company alike—one that’s hugely dependent on customer loyalty. And I will personally report back to you.”

How To 120

How To Customer Loyalty Short-term PR 120

Strategy Driven

AUGUST 14, 2013

Today’s customer lives in an over-stimulated, highly entertaining world. The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen. Bell is a customer loyalty consultant and the author of several national best-selling books.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

LDRLB

APRIL 13, 2020

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. We know that everything works better in a purpose-driven organization. But mission statements aren’t really providing that purpose.

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Strategy Driven

JULY 8, 2019

To maintain customer loyalty and stand out from the crowd, most e-commerce companies are continually trying to offer cheaper and faster shipping or easier returns. In fact, according to a McKinsey report , algorithmic route optimization results in an almost 16% increase in a company’s profit, without compromising on quality.

Transportation 50

Transportation Parcell Supply Chain Management 50

Chart Your Course

AUGUST 14, 2012

Here are seven steps to build customer loyalty. On average, businesses lose 15-20 percent of their customers each year to their competition. To improve retention, one client sends out a customer service report card to its top customers every month. Select the right people.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

LDRLB

APRIL 13, 2020

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. We know that everything works better in a purpose-driven organization. But mission statements aren’t really providing that purpose.

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Harvard Business Review

APRIL 17, 2013

The common thread is that today''s model of capitalism overemphasizes short-term financial data and neglects information that gets at the true sources of sustainable value creation — things like innovation, brand equity, customer loyalty, and key stakeholder relationships.

Report 8

Report Short-term Press Release Compliance 8

Strategy Driven

FEBRUARY 17, 2014

They make recommendations that favor the customer, not the salesperson’s wallet. They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. Their customers want to know their salesperson is an EXPERT, not just a nice guy. They think ‘ask’ not ‘tell.’

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

JANUARY 5, 2015

Sandy fed me some support data from their recently published IBM’s 2014 Business Tech Trends Report. The report reveals that previously emerging trends like Big Data and analytics, cloud, mobile, and social are now being implemented across corporate enterprise beyond just experimentation and wait-and-see. Gitomer and Buy Gitomer.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

MAY 5, 2014

They get reports to keep accountability high. They get reports to check on activity. They get reports to check the numbers. They will become discouraged by a 95 percent or more failure (rejection) rate, be unhappy, feel pressure, most likely lie on their sales report, and ultimately quit (or be fired). About the Author.

Planning 51

Planning Belief Systems Customer Loyalty Reputation 51

Strategy Driven

OCTOBER 5, 2015

Here’s the report card: The referral you got turned into a sale. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Reference 50

Reference Customer Loyalty Definition Seminar 50

Strategy Driven

MAY 30, 2016

And it’s a report card on how well you’re doing. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Or not doing.

Advice 50

Advice Proposal Customer Loyalty Seminar 50

Strategy Driven

DECEMBER 21, 2015

NOTE WELL: If you’re looking for proof that you are “top-performing,” testimonials and referrals are a report card. BUT, the reality is – you don’t get testimonials, you EARN them. Same with referrals.). Ability to create an atmosphere where people want to BUY (because they hate being SOLD). This is done by engaging, and asking.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

JANUARY 19, 2015

I read a report yesterday stating that 70% of all sales systems and sales initiatives fail. I have no idea who created that number (personally, I use 74% for all my statistical reports), but the point is clear. Are you being forced to sell someone else’s way? Are you uncomfortable using a ‘system’ of selling?

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

JULY 21, 2014

.’ Your job as a salesperson is to figure out how your presentation can culminate with the words ‘fair enough’ and that there’s enough perceived value in your presentation for the customer to say, “Yes, that’s fair enough.”. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

SEPTEMBER 30, 2013

Want a report card? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Video your presentation and watch it twice.

Audience 74

Audience Customer Loyalty Learning-by-Doing Competitive Advantage 74

Strategy Driven

MARCH 26, 2012

Loyalty comes from service and value received. Referrals are not just leads, they’re report cards. DIFFERENTIATE IN THE MIND OF THE CUSTOMER. Where’s your value? EARN REFERRALS. You don’t ask for referrals. You can’t force referrals. You EARN referrals. EARN TESTIMONIALS. You don’t ask for testimonials. You EARN testimonials.

Loyalty 56

Loyalty Customer Loyalty Follow-up Seminar 56

Strategy Driven

JUNE 30, 2014

If you’re lacking in these four areas it’s your relationship report card, and loss of sales or profit, or both. Assertive salespeople go for the customer. The quality of the relationship allows you to make multiple sales, earn more profit, earn referrals, and gain their testimonial proof. I prefer to be assertive. About the Author.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

JULY 9, 2012

A reporter asked him what his first thoughts were. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Seminar Comparison Books 50

Strategy Driven

JULY 2, 2012

A reporter asked him what his first thoughts were. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Seminar Comparison Books 50

Strategy Driven

MARCH 9, 2015

Recording your presentation will reveal every blemish, every error, every weakness, and give you a report card on your effectiveness. How persuasive it was. How convincing it was. And ultimately, how successful it was. The average salesperson (not you of course) is presentation-weak. Reprinted with permission from Jeffrey H. About the Author.

Audience 50

Audience Customer Loyalty Competitive Advantage Skills 50

Strategy Driven

JULY 29, 2013

I define loyal customers two ways: will a customer do businesswith me again and will they refer someone to me. Many customers may never be satisfied, but they continue to do business with you. That’s loyalty. Keep in mind that loyal customers are also your most profitable customers. About the Author.

Power 65

Power Succession Loyalty Learning-by-Doing 65

Strategy Driven

MARCH 10, 2014

Then customers get angry and tell other potential customers through social media, or some form of online reporting like Trip Advisor or Angie’s List. In 1996, I wrote this customer service truth: “It never costs as much to fix the problem as it does to not fix the problem.” Followed by a downturn in business.

Collins 53

Collins Customer Loyalty Reputation Competitive Advantage 53

Strategy Driven

APRIL 15, 2013

I’m an outside salesman who spends countless hours filling in itineraries, CRM notes, and reports. Letter from a fan: Dear Jeffrey, I’m a big fan of your weekly column, especially the one about making sales vs. measuring sales activity. It describes my situation to a tee. Very frustrating. Thanks for any advice you can give me.

CRM 50

CRM Customer Loyalty Seminar Marketing 50

Strategy Driven

JULY 15, 2013

If you’re blind-sided by the news, that’s a report card, too. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Strategy Driven

MAY 21, 2012

The person that leads the committee, or even the person that he or she reports to, are the two people that you should be establishing relationships with because they control the outcome. This will leave you in control of your short-term destiny, and allow you to mark a clearer path toward the bigger deal. All committees have a daddy.

Committee 56

Committee Advertising Customer Loyalty Simon 56

Strategy Driven

JUNE 18, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Download 50

Download Customer Loyalty Marketing Seminar 50