Career Customer Loyalty Leadership Report 
Lead Change Blog
DECEMBER 20, 2018
In survey after survey, year after year, employees express their dissatisfaction with how they are being supported in their careers. At the same time, managers across industries, regions, and levels uniformly report a moderate to severe lack of competence, comfort, and confidence in themselves in regards to this critical job expectation.
CoachStation
AUGUST 26, 2022
The risk of not getting leadership and culture ‘right’ are significant. It’s about understanding how important leadership and engagement are. We’ve also learned that one in two employees have left a job to get away from a manager and improve their overall life at some point in their career.
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Strategy Driven
APRIL 15, 2013
I’m an outside salesman who spends countless hours filling in itineraries, CRM notes, and reports. You seem to be doing the right thing – INCREASING SALES, and having the best year of your career. You’re an idiot who knows nothing about leadership, coaching, or creating winners. It describes my situation to a tee.
Strategy Driven
JULY 21, 2014
In my career I have learned two powerful words that complete the selling process. ’ Your job as a salesperson is to figure out how your presentation can culminate with the words ‘fair enough’ and that there’s enough perceived value in your presentation for the customer to say, “Yes, that’s fair enough.”.
Strategy Driven
DECEMBER 2, 2013
Dear Jeffrey, My company delivers mobile dictation and transcription service to field workers in IT and health care, saving these people time in reporting. Ask your customers who they love to buy from. Search LinkedIn by keyword to see who may be “looking for career offers.” Somebody obviously did. Best regards, Jeffrey.
Harvard Business Review
DECEMBER 14, 2011
Instead programs that offer the most stability, as reported by 75 percent of respondents, are those that communicate brand mission and provide career development opportunities. Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent.
Harvard Business Review
AUGUST 7, 2017
An executive I work with recently stepped into the biggest challenge of her career. Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. Juan Díaz-Faes for HBR.
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