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Your career will soar if you avoid leaders’ #1 blind spot

Michael Lee Stallard

Many leaders unknowingly sabotage their careers by wrongly assuming their employees are actively engaged in their work. Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores. Help Employees Achieve their Career Aspirations.

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Building Customer Loyalty :: Women on Business

Women on Business

I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! How do I build customer loyalty? I earn loyalty by giving it. Decide ) Decide what your customer experiences will look like.

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February 2020 Leadership Development Carnival

Lead Change Blog

Welcome to the February 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. Diana explains: “The ability to delegate is a key leadership competency. Communication. Good question.

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Preview Thursday: Help Them Grow or Watch Them Go

Lead Change Blog

In survey after survey, year after year, employees express their dissatisfaction with how they are being supported in their careers. What IF… you could more easily and frequently engage in the career development. What IF… you could more easily and frequently engage in the career development. that must get done?

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Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

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Bringing a Business Back to Life (and FREE Resources)

Lead Change Blog

Taking a large, national chain that had decreased in popularity for various reasons over a number of years and once again winning customersloyalty: extremely difficult. I think it’s really important to look at leadership as not just another step up the career ladder, but a opportunity to give back using your own unique set of skills.

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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Adapted from Ignore Your Customers (And They’ll Go Away) by Micah Solomon.

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