Customer Loyalty Influence Marketing Sample 
Harvard Business Review
SEPTEMBER 8, 2011
They will invent innovative ways to explain away poor performance ("Oh, problems with our vendors affected our customers and depressed our scores," "The market was down," or "The weather was bad."). When you begin to quantify customer feedback, employees and managers may not know how to move them in the right direction.
Harvard Business Review
OCTOBER 21, 2016
Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. “Stranded assets” are investments that become obsolete due to regulatory, environmental, or market constraints. These require sophisticated, sustainability-based management.
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