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Avoid Doing the Wrong things Righter…But, “By What Method?”

Deming Institute

Rather than seizing this as an opportunity to develop a new theory on which I might improve student engagement and learning, I focused not on what was on the minds of my students but on improving my pedagogy; reinforcing, perhaps, how to continue to do the wrong things – things that had no relevance for my students – better.

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A Perspective on Deming’s Ideas

Deming Institute

Here is a long document looking at Deming’s ideas, written by Raphael Vitalo – Deming Revisited: The Real Quality Model for Commerce. The document explores Dr. Deming’s ideas in depth and provides the authors viewpoint. Deming’s definition of leadership—i.e., In my opinion, it is an interesting read.

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Deming’s Stage 0: By What Method?

Deming Institute

Edwards Deming Institute 2014 conference – Deming’s Stage 0: By What Method? Edwards Deming teaching a 2 week course on consumer research in Japan in 1951: that course included a section titled “the art of questioning and interviewing.” Ron Moen’s presentation at The W. Ron talks about W.

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Generating Data on What Customers Really Want

Harvard Business Review

Most growth-related decisions in management are made this way because managers do not have data that reliably predicts how new customers will react to their offerings or how any customer new or old will react to innovative offerings. Disruptive innovation practitioners have just such a tool for reliably predicting customers’ behavior.

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Profits, Pragmatism, and the Possibilities of Possessing “Other Eyes”

Deming Institute

Edwards Deming. From sales of iPhones to iPads to computers, Apple executives offered explanations for these results and predictions for the future. The value of profits as an ingredient for organizations to sustain and develop their operations is undeniable. Post by Bill Bellows. billion and a quarterly net profit of $7.7

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Avoid the Improvement Hype Cycle

Harvard Business Review

To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one. Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.