Harvard Business Review

APRIL 20, 2016

Edwards Deming, who used it extensively in Japan in the years following World War II. Toyota hired Deming to train hundreds of the company’s managers, eventually capitalizing on his expertise to develop the famous Toyota Production System — the primary source of today’s “lean” thinking.

Agility 8

Agility Nonaka Takeuchi Innovation 8

Harvard Business Review

AUGUST 24, 2012

Thus, the second key is to acknowledge that Dr. Deming's famous observation — "the most important costs (of quality in manufacturing) are unknown and unknowable" — extend to data as well. You can't act quickly; you can't make good decisions; and you can't align people to the work.

Quality 14

Quality Parcell Cost Deming 14

Harvard Business Review

FEBRUARY 25, 2013

Edwards Deming , "automating a process that produces junk just allows you to produce more junk faster.". While we wholeheartedly believe in the promise, results to date do not surprise us. Automating poorly performing processes, in any industry, never yields good results. To paraphrase the great Dr. W.

Health Care 8

Health Care Benchmarking Insurance Mayo 8