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On Undo's Undue Importance

Harvard Business Review

Its appearance marks a markets' phase transition from early adopters to mega-profits. In 1986, Lotus Development Corporation announced the latest version of its (at the time) wildly popular 1-2-3 spreadsheet, one that now sported a spiffy new "undo" feature. Because early adopters are used to products that break.

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Google’s Strategy vs. Glass’s Potential

Harvard Business Review

Firms like Deloitte have predicted robust consumer demand for smart glasses, with global adoption reaching “tens of millions by 2016 and surpassing 100 million by 2020.” That suggests that they may be trying to persuade firms to buy the device and develop applications for it. How Samsung Gets Innovations to Market.

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Can Impact Investing Avoid the Failures of Microfinance?

Harvard Business Review

Morgan projected up to $1T in investment would be deployed this decade — which would make impact investing twice the size of official development aid to the world’s less develop countries (as defined by the United Nations) , presuming historic levels of aid stayed constant since 2010. In 2010, J.P

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Before You Link Pay to Customer Feedback: Five Essentials

Harvard Business Review

On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth. A well-known early adopter of the Net Promoter system began linking NPS improvement to executive compensation before it had developed adequate disciplines and processes for understanding its scores.