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Group Problem Solving - Give People a Chance to Talk | Guy Harris.

The Recovering Engineer

SEPTEMBER 26, 2010

Quickly, in less than an hour, we listed, ranked and developed specific action plans for overcoming their biggest challenges. In the process of looking over my notes and thinking through the planned events tomorrow, I started reflecting on a meeting that I facilitated for a client in Indiana last week. Get updates in an RSS reader.

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We Appreciate Your Business. Please Stay on the Line.

Harvard Business Review

JULY 19, 2013

I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. For example, the number of miles needed for a free night in a top-category hotel room had gone from 125,000 to 160,000. "If FAQs are great, but customers still need to talk to your people.

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