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Is It Fun Being Led by You?

Lead Change Blog

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. His excitement came from a genuinely ecstatic space, not a feature he donned like a mask to attract attention or influence an outcome. The benefits were significant.

Six Sigma 150
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Possibility Maximizer: Management Improvement Carnival

Sales Wolf Blog

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

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Who Do You Want Your Customers to Become?

Harvard Business Review

The better we know and understand who customers want to become, the better we can invest and develop the innovations necessary to get them there. History gives a lot of credence to this "human capital" model of innovation influence. Call it "customer kaizen.". Today's Web 2.0

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Who Do You Want Your Customers to Become?

Harvard Business Review

The better we know and understand who customers want to become, the better we can invest and develop the innovations necessary to get them there. History gives a lot of credence to this "human capital" model of innovation influence. Call it "customer kaizen.". Today's Web 2.0

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Companies Are Now Making Innovation Everyone’s Job

Harvard Business Review

This new function relies less on bold, big-buck (or -euro) initiatives than on pervasively influencing how their firms value, and evaluate, innovation behavior. Another clear difference is that these kaizen efforts, unlike their Japanese predecessors, are more customer-in than internal-process-out.