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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business Review

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. At EY, where some of us work, we have developed a tool for social media analytics called SMAART that is able to understand sentiment within consumer and influencer groups. Build a Dashboard.

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business Review

This is apparent in India, where Prime Minister Narendra Modi’s government is using a collaborative approach to build a national digital highway , partnering with the country’s world-class technology companies in the process. Collaborative leadership was critical for the revitalization of Central Park in New York City.

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Why President Kagame Runs Rwanda Like a Business

Harvard Business Review

He has presided over an economic and social rebirth, with Rwanda making dramatic gains in health and development indicators ( watching its recent progress on Gapminder is a remarkable sight). So far, Rwanda''s three big clusters are coffee, tea, and tourism, but Porter is convinced there are more to come. Government can''t do it.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

Brandt, CEO and founder of The MPI Group and an award-winning journalist, has devoted more than two decades to studying leadership in effective, purpose-driven organizations. Mostly because it’s fundamentally more difficult to lead an organization than ever before, due to a confluence of leadership trends and external factors.

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