Development Skills Span of Control Technology 
HR Digest
AUGUST 18, 2023
Talent: Building the Right Competencies for Customer Value Traditionally, HR has been responsible for ensuring that employees have the right skills and competencies for their roles. HR professionals can facilitate this alignment by involving customers in talent development initiatives.
Harvard Business Review
OCTOBER 23, 2012
The CEO of a fast-growing technology services firm realized that the company was becoming increasingly siloed and unable to develop broad-based solutions for customers — a problem that would eventually constrain their growth. Delayering or expanding management roles?
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