N2Growth Blog
JANUARY 10, 2011
They are the ones who have earned the trust, loyalty and respect of their co-workers. The idea that the "cream will rise to the top" is too often more than offset by the Dunning-Kruger effect; and the real leader's highmindedness will be viewed as a threat to the status quo.
Harvard Business Review
MARCH 27, 2012
That's why Greg Wasson, the CEO of Walgreens hired an experienced executive from the airline industry to sit at his table in a customer experience and loyalty role. Sara Mathew, the Chairman and CEO of Dun & Bradstreet confronted this realization head on after she became CEO and found herself unnecessarily in the middle of too many decisions.
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