Lead Change Blog
NOVEMBER 22, 2019
As consumers are more and more demanding that they see the provenance of items they purchase to ensure they align with their values, leaders are being forced to rethink their supply chain and the materials that they use. Cognitive Empathy.
Lead Change Blog
OCTOBER 13, 2020
They had to deal with cancelled orders and supply chain disruptions, as well as employees needing more flexible schedules or being unable to work remotely due to inadequate home office setups. Apparently, operations managers were suddenly being pressured by accounting heads to justify the ROI for purchases. . Operations Day.
Harvard Business Review
SEPTEMBER 1, 2016
Then our head of supply chain would do the same. Employees get special training in emotional intelligence, with two aims: listening with empathy, and understanding each guest’s unique needs.
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