Strategy Driven

OCTOBER 16, 2013

We remained steadfastly committed to having all our staff from custodians, plumbers, and bus drivers to engineers, architects, and finance directors, trained in the culture we wanted to create and the culture we expected each of our people to honor. High quality service was not a value before we started.

Leadership 64

Leadership Training Peer Review Budgeting 64

Harvard Business Review

JULY 31, 2017

Banks and lenders have predictive analytics engines that tell the lender the probability that a customer will pay them back. These are not the foundations of a proper science that verifies knowledge through experiment and replication of findings in peer-reviewed studies.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

OCTOBER 11, 2013

Health care is fragmented, and the quality of care varies widely, which leads to unsustainable health care spending. But the ACA does little to address fragmentation, quality of care, and the sustainability of the financial model for U.S. Addressing Uneven Quality. health care — how health care is paid for.

Health Care 8

Health Care Mayo Insurance Quality 8

Harvard Business Review

JULY 15, 2014

To test new software before release, managers of large projects use elaborate test procedures run by teams of “quality assurance” professionals. Google’s test machine is built and run by a “test engineering” group, whose size is about 15% of their total developers.

Productivity 8

Productivity Products Development Software 8