Environment Norton Operations Travel 
Leading Blog
JANUARY 6, 2014
Author Richie Norton explains that life-changing ideas are often tragically mislabeled stupid. Wouldn''t it be amazing if you could travel into the future, see where you messed up, and then go back in time to rearrange things in order to make your future better? If you can foresee regret, you can mind-travel to the future.
Harvard Business Review
OCTOBER 31, 2014
Just as an architect thinks carefully about how to best design environments and physical spaces to avoid inefficiencies, managers can adopt choice architecture. In a recent paper , scholars Ryan Buell and Mike Norton (both at Harvard Business School) studied ways in which service organizations could improve customer satisfaction.
Expert insights. Personalized for you.
274 
Let's personalize your content