Leading Blog

JANUARY 6, 2014

Author Richie Norton explains that life-changing ideas are often tragically mislabeled stupid. Overcome the prideful need to measure your worth by how much more successful you are than others, by operating from a core belief grounded in abundance.”. Opportunities will come and go, but if you do nothing about them, so will you.”.

Power 276

Power Norton Travel Creativity 276

Six Disciplines

OCTOBER 4, 2011

In their 2008 book "The Execution Premium: Linking Strategy to Operations for Competitive Advantage" (Harvard Business School Press), Harvard professors Dr. Robert S. Plan Operations: improve key processes; develop sales plan; plan resource capacity; prepare budgets. Monitor and Learn: hold strategy reviews; hold operational reviews.

System 98

System Balanced Scorecard Execution Strategy 98

First Friday Book Synopsis

APRIL 15, 2011

The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment Robert S. Norton Harvard Business Press (2000) The Perilous “Journey&# to Breakthrough Performance Note: This is another “business classic” I read when it was first published and then recently re-read it. Kaplan and David P.

Balanced Scorecard 89

Balanced Scorecard Norton Kaplan Strategy 89

Six Disciplines

OCTOBER 4, 2011

In their 2008 book "The Execution Premium: Linking Strategy to Operations for Competitive Advantage" (Harvard Business School Press), Harvard professors Dr. Robert S. Plan Operations: improve key processes; develop sales plan; plan resource capacity; prepare budgets. Monitor and Learn: hold strategy reviews; hold operational reviews.

System 85

System Balanced Scorecard Execution Strategy 85

Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Kaplan and Norton point out that customer satisfaction, internal business processes, learning, and revenue growth are important drivers of long-term performance.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

OCTOBER 31, 2014

Just as an architect thinks carefully about how to best design environments and physical spaces to avoid inefficiencies, managers can adopt choice architecture. In a recent paper , scholars Ryan Buell and Mike Norton (both at Harvard Business School) studied ways in which service organizations could improve customer satisfaction.

Norton 9

Norton Operations Ryan Airlines 9

Harvard Business Review

APRIL 3, 2014

According to VentureBeat’s Dean Takahashi, Tencent is “a little like what you would get if you combined AOL, Facebook, Skype, Yahoo, Gmail, Norton, and Twitter — under one roof.” billion; mobile gameplay recording service Kamcord; and in Level Up, a Singapore-based online game operator for $26.95

Norton 8

Norton Globalization Price Airlines 8