Remove Execution Remove Leadership Remove Social Capital Remove Technology
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Reskilling the Future of Work

HR Digest

History, if it has taught us anything at all, has taught us that technology has created large employment and sector shifts, but also widened job opportunities. Not all of this is news to chief executives and other business leaders. Humans and machines need to work together, and this is where executives need to come to the fore. .

McKinsey 134
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Building Customer Communities Is the Key to Creating Value

Harvard Business Review

At Level 4, you're helping customers build their social capital — that is, helping them to build and expand valuable support groups and communities. Helping customers build social capital may seem far removed from the concerns a competitive business should occupy itself with. Give them a say.

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What It Takes to Become a Great Product Manager

Harvard Business Review

PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product. Pro: Breakthrough technology can offer customers things they didn’t even know they needed.

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The Big Goal Behind All that Customer Data

Harvard Business Review

So you engage her by giving her speaking opportunities, you co-present at her industry association, host a webinar featuring her, invite her to local customer forums, and give her a leadership role if she's interested. They're helping customers build social capital. They're improving customers' lives.

Goal 8