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How Customers Come to Think of a Product as an Extension of Themselves

Harvard Business Review

Or consider Great Britain’s tourism campaign. Star Wars fans are notorious for their psychological ownership of a film franchise they know intimately. The general resentment towards the film showed at the box office; the movie’s sales fell about $200 million short of several Wall Street analysts’ predictions.

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The Brand Benefits of Places Like the Guinness Storehouse

Harvard Business Review

Marketers have long known that stories capture consumers’ attention and they commonly weave storytelling into their marketing messages. In fact, while the total tourism market in Amsterdam grew 19 percent from 2009 to 2014, the Heineken Experience grew 143 percent. The New Tools of Marketing.

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