Harvard Business Review

OCTOBER 10, 2011

At most companies, the human resources department "owns" and measures engagement. These efforts earn these companies deep, long-lasting customer loyalty. Employee focus groups identify key themes and issues, and employee teams help develop solutions, which they present to store management.

Tactics 15

Tactics Customer Loyalty Survey Loyalty 15

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. Specifically we used interviewing and focus groups to find out whether many of the root causes of engagement are actually found outside the workplace. Managing people Human resource management Organizational culture' The answer?

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

MARCH 31, 2016

The most common approach is to conduct regular surveys or focus groups to determine which aspects of health and wellness are important to employees, and which initiatives are not a good use of time. There are a few simple ways to start doing this. There are a lot of misconceptions about wellness programs out there.

Planning 8

Planning Incentives ROI Long-term 8