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Why User Experience Always Has to Come First

Harvard Business Review

“Our goal is to give people the best ad experience possible on mobile. But technology makes it easier and simpler for more organizations to try to get away with profitable but irritating little nicks and customer scrapes. Entire KPI dashboards have apparently been built around receptivity/abandonment behaviors.

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8 Reasons Companies Don’t Capture More Value

Harvard Business Review

One typical reason is that top executives haven’t managed to clarify something even more fundamental: how much priority they place on increasing profit margins. But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. Why is it that?

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Strategic Planning Steps

CO2

You can’t predict or control the future, but you can control your organization’s alignment in terms of mission, vision, goals, and strategy. Externally, examine societal trends, political implications, technological advancements, and competitive forces. GPSing can be used by individuals, of course, or by organizations as a whole.