Harvard Business Review

MAY 15, 2012

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

Process 11

Process Innovation Hammer Resistance 11

Harvard Business Review

OCTOBER 16, 2014

trillion market by 2020 — lay in its ability to operate with little or no “human intervention.” As cognitive scientists put it things like hammers became a part of the body’s “extended periphery” and are “functionally a component of the [subjects’] smoothly coping IDS.”. Information & technology Internet Technology'

Hammer 9

Hammer Fashion Sample Information Technology 9

Harvard Business Review

MARCH 7, 2011

In addition to laying out an approach for making one-time improvements, Reengineering's high priest (the late Michael Hammer) had advice for organizations wanting to sustain improvement. Most missionaries of the BPM religion come from a heritage in information technology.

Six Sigma 14

Six Sigma BPM Process Hammer 14