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Keeping Your People Engaged in Tough Times

Marshall Goldsmith

Heskett and W. In our book, we studied the practices of organizations like Wegmans Food Markets, ING Direct, and Harrah's Entertainment. Set aside time regularly to provide your employee-owners with information that will help them understand their short-term job prospects. Who doesn't? Earl Sasser, Jr. Marshall: Thank you Joe!

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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Companies with a healthy culture gain a positive reputation, not only among employees, but also with customers and the market.

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How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

Steps to Organizing a Customer Listening Session Be explicit about the corporate goals the listening session is meant to support, e.g., growth, margin, line expansion, service offerings, locations, market positioning, etc. Plan to have 6-12 participants. –Cat Stevens Father and Son Popularity: 26% [ ?

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