Harvard Business Review

APRIL 8, 2015

Price leadership: A no-frills airline constantly advertises the lowest fares on any route served. Deterring new providers: A professional event technology firm offers rock-bottom quotes to special events to signal its pricing power to any potential new entrants. First: Market share is a dangerous key performance indicator (KPI).

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Strategy Driven

JUNE 4, 2013

Organizational performance measurement systems are complex constructs that significantly impact leadership decisions, employee behaviors, and management processes and systems. Consequently, there are often many people, process, and technology challenges associated with the implementation or significant upgrade of such monitoring systems.

System 72

System Metrics KPI Document 72

CO2

NOVEMBER 26, 2023

It’s better to explore many possible outcomes, barriers, and opportunities, and pre-decide how to act should key assumptions come to pass. You’ll know how to act no matter what the future holds. Agree upon what data to collect, how to collect it, and how to use it. The more democratic the process, the better.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78