The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Wholistic approaches focus on interconnections and cause-and-effect relationships.

System 52

System Organization Levitt Root Cause Analysis 52

Deming Institute

OCTOBER 12, 2017

After we defined the Aim and value chain (the activities that contribute directly to achieving the Aim), we looked at inputs and influences – starting with the obvious – software, knowledge, development tools and the like. As the list of inputs waned – we crossed over to outputs and outcomes. When we finished, we had a picture.

Project 28

Project Deming Root Cause Analysis RACI 28

Harvard Business Review

FEBRUARY 19, 2018

We turn to productivity tools or apps that promise to help us manage mounting pressures or we look for ways to alleviate our discomfort: find a different job, hire a new employee to take on an increased workload, or switch careers. Ask yourself, “How close am I to the root causes or deci­sion makers in these circumstances?

Stress 15

Stress Root Cause Analysis Learning-by-Doing Globalization 15