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Innovating in Uncertain Times: Lessons from 2022

Harvard Business Review

Plus strategies for driving transformative growth in 2023.

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Today's CIO Needs to Be the Chief Innovation Officer

Harvard Business Review

Therefore, the CIO''s role must shift from protecting and defending the status quo to embracing and extending new innovative capabilities. The old way was information management; the new way is information intelligence. The fact is that the ability to innovate has never been more possible and has never happened faster.

CIO 8
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Moving from Transaction to Engagement

Harvard Business Review

Armed with the art of the possible, innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerization of IT in the enterprise. Utilize a multitude of media styles for user experience. Engagement systems embrace the multi-media, social-led user experience.

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What Google Glass Reveals About Privacy Fears

Harvard Business Review

Thanks to social media, that''s become an ever-more potent force — arguably more compelling than anything lawmakers might do. It may prove the best case study yet in how to — or not to — manage privacy fears. Innovations in Digital and Mobile Marketing An HBR Insight Center. Communication Innovation Politics'

Morale 8
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Avoiding the Schizophrenic IT Organization

Harvard Business Review

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. Today''s CIO Needs to Be the Chief Innovation Officer.

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Hospitals Can Work Better

Harvard Business Review

Even more disturbing, a Hearst media study suggests that preventable medical errors (including infections) lead to at least 200,000 deaths per year , double the estimates from several years ago. Patient satisfaction with hospital care is also declining , based on the American Customer Satisfaction Index.