Innovation Long-term Quality Waterman 
Leading Blog
DECEMBER 5, 2022
I IN 1982, Tom Peters and Bob Waterman released In Search of Excellence: Lessons from America’s Best-Run Companies. Yet, Peters and Waterman pointed out that there were bright spots in the economy. Consider the timelessness of these key qualities: Eight Characteristics of Excellent Companies. Feel familiar? Perhaps not.
The Practical Leader
AUGUST 10, 2011
Managers must LOL — lead out loud — if they are going to bring about culture change and shift behavior for higher levels of customer service, quality, safety, productivity, or innovation. Interested in launching, and then sustaining a program of quality improvement through the empowerment of front-line people?
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