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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

MARCH 10, 2015

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

Case Study 40
Case Study System Decentralization Management 40
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How We Revolutionized Our Emergency Department

Harvard Business Review

SEPTEMBER 26, 2013

To foster a common sense of urgency, every member of our leadership team was provided a copy of John Kotter’s “ Our Iceberg is Melting.” During rapid-improvement events, teams mapped processes and designed Ishikawa diagrams to aid in identifying cause and effects of waste.

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Health Care Ishikawa Lean Manufacturing Early Adopters 8
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