Remove Lean Manufacturing Remove Planning Remove Team Building Remove Training
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Using smart goals and data-driven assessment

Lead on Purpose

If certain agents are consistently referring calls to a manager, the metrics may show a need for continued training. Succeeding with a plan. She is a firm believer of Lean Manufacturing principles and lives for standardized processes. Purpose Team Building goals measure metrics SMART' Danielle M.

Goal 150
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The Difference is the Point of Interaction

Mike Cardus

The image on the right reflects the ‘ Cascade-of-Planning ’ model or in Lean Manufacturing the Hoshin Kanri used in the Toyota Production System. The difference is where the manager and subordinate interact. WITH OUT Coaching. Interaction happens in limited time-frames and generally only when something goes wrong.