Lead on Purpose
AUGUST 10, 2013
If certain agents are consistently referring calls to a manager, the metrics may show a need for continued training. Succeeding with a plan. She is a firm believer of Lean Manufacturing principles and lives for standardized processes. Danielle M.
Mike Cardus
JANUARY 19, 2012
The image on the right reflects the ‘ Cascade-of-Planning ’ model or in Lean Manufacturing the Hoshin Kanri used in the Toyota Production System. The difference is where the manager and subordinate interact. WITH OUT Coaching. Interaction happens in limited time-frames and generally only when something goes wrong.
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Deming Institute
OCTOBER 31, 2016
To enhance overall planning and, from a long-term perspective, achieve swift and precise decision making and execution through coordination among management structures. From that year on, the QC training seminar for executives meeting came to be held every year, and in 1991, its ninth year, the group was renamed the Executive Study Group.
Harvard Business Review
MAY 31, 2016
Back in the 1980s and 1990s, lean manufacturing was the Big New Idea and it seemed like everyone was learning new tools with Japanese names. A major train operator, for example, designed an advanced analytics solution in order to better understand the failure behavior of a major battery pack in one of its train models.
Harvard Business Review
SEPTEMBER 26, 2013
A planned doubling of our square footage was derailed by the financial crash, which depleted capital, but in some ways this turned out to be a blessing in disguise. We enlisted experts in operational effectiveness and service excellence, and both leaders and front line staff were trained on the principles of lean manufacturing.
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