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Loyalty

Venture Funding

True Leaders Believe Dissent Is an Obligation

Harvard Business Review

JANUARY 12, 2017

I first encountered the term last year, in an intriguing interview with a CEO named Victor Ho, cofounder of a customer loyalty company that has raised more than $100 million in venture funding. Ho talked about his childhood, his college years, and the experiences that shaped his entrepreneurial instincts.

Schein

Schein McKinsey Venture Funding Customer Loyalty

What We Know, Now, About the Internet’s Disruptive Power

Harvard Business Review

JANUARY 28, 2015

Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. The implications of that insight were becoming obvious for companies that sold information, like newspapers and encyclopedias. But every business is an information business, they stressed.

Porter

Porter Power Competitive Advantage Film

True Leaders Believe Dissent Is an Obligation

What We Know, Now, About the Internet’s Disruptive Power

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