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When Deming Goes to School

Deming Institute

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog. We are already well motivated… The only thing you can do as a manager is demotivate people. When you start thinking like that you start thinking how am I operating, what am I doing that is causing people around me to be demotivated?

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What Circuit City Learned About Valuing Employees

Harvard Business Review

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. The next morning, he called McGregor's office and asked for a meeting with him. It was also central to how Sam built Circuit City.

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Management’s Three Eras: A Brief History

Harvard Business Review

Organization as machine – this imagery from our industrial past continues to cast a long shadow over the way we think about management today. Managers still assume that stability is the normal state of affairs and change is the unusual state (a point I particularly challenge in The End of Competitive Advantage ).

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Could Target Have Prevented Its Security Breach?

Harvard Business Review

But the outpouring of opinions, argues Jena McGregor , may be a good thing: "As long as the argument persists about how to get more women at the top, it remains on everyone''s minds — and hopefully, on more people''s agendas." Crisis management Information & technology Technology'