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Reflections on the Fabric of the Toyota Production System

Deming Institute

This article is the first of a series I am preparing in collaboration with Dick Steele , a Board Member of The Deming Institute, to offer our thoughts on the legendary Toyota Production System and its connection to the management system within Toyota and how it was inspired by Dr. Deming. Figure 1 – Production Viewed as a System.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

It’s what happens every time you expect a company’s service or product or process to work, but it doesn’t—and nobody can seem to fix it, even though everybody knows what’s wrong. In fact, we lose up to 40 percent of our productivity by switching between tasks; the more we switch, the worse our performance.

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Five Power Skills for Discovering Radical Ideas

Harvard Business Review

When we surveyed over 300 global executives between 2008 and 2009, one of the primary concerns they expressed was their inability to compete long term without a solid innovation engine that can grow their top line. Three major factors drive convergence: technology, competition, and the customer. Let’s say you’re in the energy sector.

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