Change Starts Here

JUNE 6, 2013

A recent study by the Association for Change Management Professionals (ACMP) shows that 73% of change management professionals surveyed also have other, non-change-related job duties. But ACMP surveyed people who already consider themselves to be change practitioners. Process Improvement.

Six Sigma 124

Six Sigma Management Human Resources Strategic Planning 124

The Practical Leader

DECEMBER 5, 2011

For example, the well known and researched 85/15 Rule (not to be confused with the 80/20 Pareto Principle) from decades of Quality/Lean/Six Sigma work has shown that 85 – 95 percent of errors, rework, and service breakdowns are caused by the system, process, or structure. What surveys do you use to determine existing culture?

Webinar 56

Webinar Six Sigma Development Senge 56

Harvard Business Review

MARCH 1, 2017

Business leaders often think of “efficiency” and “productivity” as synonyms, two sides of the same coin. When it comes to strategy, however, efficiency and productivity are very different. At first glance, the definition of productivity appears remarkably similar.

Efficiency 8

Efficiency Productivity Products Company 8

Deming Institute

SEPTEMBER 23, 2019

This article is the first of a series I am preparing in collaboration with Dick Steele , a Board Member of The Deming Institute, to offer our thoughts on the legendary Toyota Production System and its connection to the management system within Toyota and how it was inspired by Dr. Deming. Figure 1 – Production Viewed as a System.

System 74

System Productivity Products Deming 74

Harvard Business Review

OCTOBER 12, 2011

Engagement with employees was poor; there was little internal communication and no surveys of employee loyalty or efforts to improve it. Because employee engagement and loyalty drive customer satisfaction and loyalty — regardless of product or service. The attrition rate turned out to be 45%.

Long-term 12

Long-term Attrition Six Sigma Balanced Scorecard 12

Harvard Business Review

SEPTEMBER 24, 2014

Here’s the scene: A problem has come up with one of your supply chain vendors, threatening to delay timely shipment of your product. At the same time, a potential opportunity appears that, with some exploration and investment, could lead to a new generation of products down the road. Which do you respond to first?

Budgeting 11

Budgeting Innovation Disruptive Innovation Six Sigma 11

Harvard Business Review

MARCH 13, 2013

Government has traditionally looked to business for tools and techniques to help improve productivity and cut costs through greater efficiency. Lean Six Sigma , which even made its way into a candidate pledge in the last presidential campaign , is one in a series of such business-to-government waves.

Efficiency 8

Efficiency Six Sigma Benchmarking Outsourcing 8