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Reflections on the Fabric of the Toyota Production System

Deming Institute

This article is the first of a series I am preparing in collaboration with Dick Steele , a Board Member of The Deming Institute, to offer our thoughts on the legendary Toyota Production System and its connection to the management system within Toyota and how it was inspired by Dr. Deming. Figure 1 – Production Viewed as a System.

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Five Jobs Made More Effective With Change Management

Change Starts Here

A recent study by the Association for Change Management Professionals (ACMP) shows that 73% of change management professionals surveyed also have other, non-change-related job duties. But ACMP surveyed people who already consider themselves to be change practitioners. Process Improvement.

Six Sigma 124
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Great Companies Obsess Over Productivity, Not Efficiency

Harvard Business Review

Business leaders often think of “efficiency” and “productivity” as synonyms, two sides of the same coin. When it comes to strategy, however, efficiency and productivity are very different. At first glance, the definition of productivity appears remarkably similar.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

It’s what happens every time you expect a company’s service or product or process to work, but it doesn’t—and nobody can seem to fix it, even though everybody knows what’s wrong. In fact, we lose up to 40 percent of our productivity by switching between tasks; the more we switch, the worse our performance. No, they won’t.

How To 76
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How to Prioritize Your Innovation Budget

Harvard Business Review

Here’s the scene: A problem has come up with one of your supply chain vendors, threatening to delay timely shipment of your product. At the same time, a potential opportunity appears that, with some exploration and investment, could lead to a new generation of products down the road. Which do you respond to first?

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What Government Should Relearn from Business (And It's Not Efficiency)

Harvard Business Review

Government has traditionally looked to business for tools and techniques to help improve productivity and cut costs through greater efficiency. Lean Six Sigma , which even made its way into a candidate pledge in the last presidential campaign , is one in a series of such business-to-government waves.

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GE’s Culture Challenge After Welch and Immelt

Harvard Business Review

It’s an established fact that the life cycles of companies and many products have been shrinking. In our opinion, culture is contextual, and what would have been appropriate in the 19 th century, when the company was a one-product, one-country organization, is very inappropriate in today’s far more globalized environment. (GE

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