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How Apple Stores Can Keep From Turning Sour

Harvard Business Review

AUGUST 12, 2013

I recently set up a Genius Bar appointment at my local Apple Store, for 9am sharp (when the store opens). They''re always interested to build their "social capital." I suppose if it can happen at Apple Stores — meant to be a beacon of customer service — it can happen anywhere.

Retail 8
Retail Video Audience Social Capital 8
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People Are Angry About Globalization. Here’s What to Do About It.

Harvard Business Review

NOVEMBER 4, 2016

executives feel that they do not generally seem to have the kind of social capital that would cushion against a big sociopolitical backlash. A 2013 Pew Research survey found that business executives ranked ninth out of 10 professions in terms of social contribution, only placing ahead of lawyers. Perhaps U.S.

Globalization 8
Globalization Education Policies Survey 8
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