The Big Picture of Business – Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 3 of 4
Strategy Driven
OCTOBER 18, 2013
So also should diversity, branding, quality, marketing, re-engineering and other important processes. Having done so put the city in the position of responding to the unthinkable on September 11, 2001. This is regarded as a premiere textbook case of quality crisis management. Quality of life issues were addressed.
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