Remove 2001 Remove 2013 Remove Operations Remove Quality
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The Big Picture of Business – Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 3 of 4

Strategy Driven

So also should diversity, branding, quality, marketing, re-engineering and other important processes. Having done so put the city in the position of responding to the unthinkable on September 11, 2001. This is regarded as a premiere textbook case of quality crisis management. Quality of life issues were addressed.

Crisis 74
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Reflecting on David Garvin’s Imprint on Management

Harvard Business Review

That quality made him (arguably) the quintessential HBR author. I’ll fast-forward through the next decade, when Garvin, trained in operations, helped to answer the question much of America was obsessed with at the time: How Japanese automakers could make higher-quality, more-reliable cars than Americans, while charging less for them.

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Kodak’s Downfall Wasn’t About Technology

Harvard Business Review

The company filed for bankruptcy protection in 2012, exited legacy businesses and sold off its patents before re-emerging as a sharply smaller company in 2013. Before Mark Zuckerberg wrote a line of Facebook’s code, Kodak made a prescient purchase, acquiring a photo sharing site called Ofoto in 2001. Why did this happen?

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The Swedish CEO Who Runs His Company Like a CrossFit Gym

Harvard Business Review

What happened to being rewarded for consistent, quality work over the long-term? Between 2001 and 2011, the number of CEOs finishing at least one marathon doubled, and in a Swedish survey of nearly 3,000 managers , more than 90% said that physical exercise had a positive impact on their leadership skills.

CEO 8
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5 Ways the Best Companies Close the Strategy-Execution Gap

Harvard Business Review

Following the company’s go-private transaction in October 2013 , Dell put in place new models for strategy development, resource allocation, and performance management. Webvan promised to deliver the best quality groceries at the cheapest price by the click of a button. Webvan was forced to cease operations by 2001.

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Keeping It Professional When You Work in a Family Business

Harvard Business Review

” Toby did everything his father asked, joining The Bozzuto Group in 2001 as a development associate. He eventually headed up the company’s development business before becoming the company’s president in 2013. manufacturer of high-quality hooded sweatshirts sold directly to consumers.