Marshall Goldsmith

AUGUST 18, 2014

My dad operated a two-pump gas station. Mudd’s pride and integrity were more important to him than money, and he had enough faith in the quality of his work, and in my father, to make the offer he did. He didn’t give pep talks about quality or values. This “pay-for-results” idea wasn’t mine. My mom was a school teacher.

Long-term 130

Long-term Learning-by-Doing Executive Coaching Metrics 130

Coaching Tip

JANUARY 26, 2013

95 on the 2013 list, Mars boasts employees who love not only the products they make but also the office culture and the company's long-standing principles. The "Five Principles of Mars": quality, responsibility, mutuality, efficiency, freedom. These operational managers' value to Mars is they initiate or design positive changes.

Forrester 130

Forrester Brand Cooper Executive Coaching 130

Tanveer Naseer

SEPTEMBER 17, 2013

Make meaning by increasing the quality of life.” – Guy Kawasaki Another speaker I was eager to hear from and meet was Guy Kawasaki, who was the first guest on my leadership podcast show, “Leadership Biz Cafe”. Guy Kawasaki and Tanveer Naseer – MHLC 2013 3. “It’s

Organization 264

Organization Conference Audience Globalization 264

Strategy Driven

NOVEMBER 5, 2013

Non-value added ‘wastes’ are a drain on the productivity of your operations and cost you in schedule, quality, and capital. Greg Gaskey is a StrategyDriven Principal with over twenty years of nuclear plant operations, maintenance, and large-scale program and project management experience. About the Author.

Transportation 58

Transportation Tactics Execution Six Sigma 58

Strategy Driven

OCTOBER 22, 2013

Non-value-added ‘wastes’ are a drain on the productivity of your operations and cost you in schedule, quality, and capital. Overproduction , the first of the 8 biggest wastes of Lean Operations, focuses on the unnecessary production of product before the customer demands it. About the Author. All rights reserved.

Tactics 58

Tactics Execution Six Sigma Operations 58

Strategy Driven

NOVEMBER 19, 2013

Non-value added ‘wastes’ are a drain on the productivity of your operations and cost you in schedule, quality, and capital. Costing the organization in excess material costs, holding costs, and potentially obsolescence costs, this waste can cost the organization upwards of millions of dollars in annual operations funds.

Tactics 63

Tactics Execution Six Sigma Operations 63

Women on Business

JANUARY 18, 2013

If you operate a home décor company that strives to connect to style-savvy urban hipsters but your website is cluttered, and very UN-edgy, you’re going to be perceived as anything but hip. There are zillions of DIY resources out there to help you attain the quality and packaging you want for your business. Or, big execution.

Public Relations 255

Public Relations Media PR Bottom-up 255

Strategy Driven

AUGUST 13, 2013

Using procedures drives consistency, reducing risk and increasing quality. Furthermore, past operating experience can be incorporated into procedures so that lessons learned information is passed from user to user helping ensure mistakes of the past are not repeated in the future. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Management 61

Management Guidelines Tools Newsletter 61

Strategy Driven

APRIL 3, 2013

The paper describes how best practices in measuring organizational performance in the nuclear power industry can be applied to healthcare providers facing the daunting challenge of concurrently increasing production, efficiency, and quality – all while reducing operating costs. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Six Sigma 62

Six Sigma Organization White Paper Efficiency 62

Strategy Driven

FEBRUARY 6, 2013

Senior industry leader adds hands-on management and operational experience to StrategyDriven’s Power & Utilities focused advisory services. At StrategyDriven, we’re proud to be working with industry leaders to address these challenges and adapt their organizations so they continue to operate safely, reliably, and efficiently.”.

Chief Executive Officer 50

Chief Executive Officer Execution Operations Asset Management 50

Strategy Driven

AUGUST 6, 2013

Such consistency promotes the error-free performance necessary for high-risk and high-quality operations. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. However, the use of procedures slows progress and limits productivity. Consider leaving a comment! This content is intended for personal and non-commercial use only.

Management 60

Management Tactics Tools Document 60

Strategy Driven

MARCH 26, 2013

These formal, documented observations accomplish this by shaping and reinforcing personnel behaviors critical to supporting excellent operational performance. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Management Observation Program Best Practice 5 – Observation Training, Grading, and Quality Assessments.

Management 52

Management Document Newsletter Article 52

Strategy Driven

AUGUST 27, 2013

Inspecting the jobsite and taking preemptive mitigating action can reduce an organization’s healthcare, equipment repair and replacement, lost operational productivity, and warranty defect correction costs. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment! All rights reserved.

Management 58

Management Tools Newsletter Article 58

Strategy Driven

JULY 30, 2013

Ensuring these numerous metrics remain well aligned, their output quality and relationship integrity preserved, and their meaning well understood while continuing to be of value to executives, managers, and employees necessitates a method of inventorying the measures themselves and their underlying construction characteristics.

Metrics 58

Metrics KPI RACI Article 58

Leading Blog

DECEMBER 25, 2016

The ability to produce at an elite level, in terms of both quality and speed. (To The Outward Mindset : Seeing Beyond Ourselves by The Arbinger Institute Unknowingly, too many of us operate from an inward mindset—a narrow-minded focus on self-centered goals and objectives. Best Leadership Books of 2013.

Books 150

Books Leadership Cialdini Govindarajan 150

Deming Institute

JANUARY 16, 2017

Sadly, it didn’t take very long to realize that the plant had a very traditional management style, very traditionally combative labor/management relations, and a typical blame-and-shame, command-and-control environment that made people miserable and didn’t deliver quality to the customer or any of the right business results. Mark Graban.

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Deming Institute

JANUARY 5, 2017

Workers were blamed for quality problems after management had told them to keep the line running instead of properly gauging parts or changing tools. After escaping GM, I had an opportunity to attend graduate school at MIT, to study operations management, system dynamics, and other topics. Mark Graban.

Deming 46

Deming TQM Kaizen Crisis 46

Strategy Driven

DECEMBER 20, 2013

Despite the realization that computer software greatly enhances the efficiency with which businesses operates, the use of recruitment software is not widespread. Quality Pre-Screening. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Job postings are therefore swifter and more widespread. Consider leaving a comment!

Succession 63

Succession Talent Management Software Human Resources 63

Strategy Driven

OCTOBER 16, 2013

High quality service was not a value before we started. We were a mediocre, at best, institutional operation with a sense of entitlement. All of these stunning results were a direct result of the heightened quality of leadership throughout our entire organization. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Leadership 63

Leadership Training Peer Review Budgeting 63

Strategy Driven

NOVEMBER 7, 2013

So where Ford incorporated everything into one integrated mega-plant, Ohno designed operations for a network of factories. Ohno’s inventions became the foundation of the quality movement that swept the world starting in the 1970s and ’80s and evolved into what is today known as the Toyota Production System.

Ohno 50

Ohno Productivity Products Six Sigma 50

Strategy Driven

DECEMBER 5, 2013

Yet, despite the negative connotations, most companies still operate bureaucratically – insisting employees work inside of increasingly complex structures with processes and procedures designed to standardize or control everything. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Silent Killer #3: Bureaucratic Styles.

Productivity 50

Productivity Products Six Sigma Competitive Advantage 50

Strategy Driven

APRIL 17, 2013

” Marketing can sometimes slip through the cracks given the constant and pressing demands of sales, client service, and internal operations. Money: More leads generate more revenue; plus, customers are willing to pay more for a high quality brand. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. All rights reserved.

Marketing 50

Marketing Press Release Consultative Brand 50

Harvard Business Review

OCTOBER 17, 2018

Despite this lack of focused attention toward development of leadership capabilities in trainees, evidence suggests that leadership quality affects patients, healthcare system outcomes, and finances alike. impact of training on quality metrics) of their interventions. And several programs stand out as examples of how this can be done.

Training 13

Training Leadership Health Care Education 13

Strategy Driven

NOVEMBER 13, 2013

Dig hard into your operation to see what’s wrong. Your customers are constantly advising your competition about how they can deliver better quality or lower price than you can. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Right about now you are feeling like you have this CEO thing down cold! All rights reserved.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Harvard Business Review

MAY 23, 2018

We investigated this topic when we studied how Nokia executives dealt with the company’s severe strategic challenges between 2007 and 2013. Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system.

Strategy 8

Strategy Analysis Operations CFO 8

Harvard Business Review

DECEMBER 17, 2018

Questions like this involving issues like politics, human rights, or equality often present themselves sooner or later for any business operating in global markets. According to Reuters reporting , until a few years ago the bank operated in Sudan, a country whose government was under U.S. sanctions, like Iran.

Politics 13

Politics Short-term Long-term Banking 13

Harvard Business Review

SEPTEMBER 23, 2015

Agency for Healthcare Research and Quality (AHRQ) rolled out the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey in 2006 to measure standards of hospital care from the patient standpoint. ” The HCAHPS survey asks the patients to rate their quality of experience during the stay at the hospital.

Survey 8

Survey Health Care Process Quality 8

Harvard Business Review

JULY 3, 2018

We found that companies that were successful in building CEs did three things: (1) They all implemented modular product architectures; (2) they leased, instead of sold, at least some of their products; and (3) they expanded their refurbishing operations.

Policies 8

Policies Asset Management Cost Productivity 8

Harvard Business Review

FEBRUARY 12, 2016

In 2013, we created a global Social Media Center of Expertise (CoE), staffed by about 600 people in five regions from the marketing, communications, and customer care teams, with the goal of enhancing the company’s market-based decision making (part of CEO Mary Barra’s mantra of earning customers for life ). Keep it simple.

Media 8

Media Automotive Globalization Active Listening 8

Harvard Business Review

OCTOBER 24, 2013

Between October 1 and 17, the federal government ceased all nonessential operations because of a partisan stalemate over Obamacare. noted the irony that because of sequester cuts, NIH funding was reduced for the research that resulted in Yale’s James Rothman sharing in the 2013 Nobel Prize for Medicine. Cuts to 2013 budget: $11.08

Health Care 8

Health Care Budgeting Pharmaceuticals Review 8

Harvard Business Review

OCTOBER 6, 2014

If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. billion in 2013, and operating profits increased 65% to $422 million.

Retail 11

Retail Merchandising Discount Price 11

Harvard Business Review

SEPTEMBER 13, 2017

For slaughterhouses and retailers (Brazilian operations), we also projected positive benefits: $20 million to $120 million (0.01% to 0.1% From 1993 to 2013 the cattle herd in the Brazilian Amazon rain forest — covering most of country’s northern region — expanded by nearly 200%, to more than 60 million head.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

JULY 31, 2014

The National Labor Relations Board ruling on Tuesday that McDonald’s could be held responsible for labor conditions in its franchisees’ operations has business groups and lawyers crying foul. And if a business partner is committing labor transgressions, there are likely quality, safety, or other problems lurking somewhere, too.

Supply Chain 8

Supply Chain Compliance Franchising How To 8

Harvard Business Review

SEPTEMBER 11, 2015

Today, many high-profile companies— Cisco , Google , IBM , Samsung , Siemens , Disney , Volkswagen and Deutsche Bank , to name a few—contain such roving consulting groups to help solve the most critical strategy and operations problems throughout the business. This also forces us to deliver great quality on every project.

Consultative 8

Consultative Team How To McKinsey 8

Harvard Business Review

OCTOBER 21, 2016

This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. The system also improves product quality by creating regulated growing conditions. Improving Financial Performance.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

DECEMBER 23, 2016

The ManpowerGroup Contingent Workforce Index of 2013 showed 40% of all ManpowerGroup consulting engagements blended permanent and contingent workers. The disconnect between HR and Procurement often means either choice is suboptimal on its own, so operating managers circumvent both HR and Procurement.

Strategy 8

Strategy Span of Control Finance How To 8

Harvard Business Review

DECEMBER 31, 2015

They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs. To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. It was fully integrated into emergency room operations at St.

Technology 8

Technology Mayo Health Care Engineering 8