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Why Your Customers Hate You and How to Fix It

Skip Prichard

They tend to think of innovation as a shiny new product or service that incorporates a major advance in technology—something like the Model T or the iPhone. Because it takes an enormous amount of money to find a truly revolutionary technology or product. Many of them have little understanding of what innovation actually means.

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Building a Software Start-Up Inside GE

Harvard Business Review

Though technology would have allowed for a significantly virtual enterprise, it was important to Ruh to have a physical building where people could actually be located together. GE started on one floor of a large office building in 2012 and has grown to take over all five floors. By June of 2012 we were close to 100.

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Cutting Costs Without Cutting Corners: Lessons from Banner Health

Harvard Business Review

Nonetheless, between 2012 and mid-2103, Banner has captured nearly $70 million in savings, and by 2017, the savings will contribute $256 million annually to its bottom line. By the end of 2012, the first year of implementation, Banner captured $31 million in G&A savings. .

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