Remove 2016 Remove CFO Remove Operations Remove Technology
article thumbnail

The Best Retailers Combine Bricks and Clicks

Harvard Business Review

percent between the first quarter of 2015 and the first quarter of 2016. percent of retail sales in the first quarter of 2016. percent of retail sales shifted from offline to online between the beginning of 2015 and 2016. Many firms operating brick and mortar stores are in trouble. Looking only at that 15.2

Retail 8
article thumbnail

How AI Helped One Retailer Reach New Customers

Harvard Business Review

Fast forward to 2016, and almost all of RedBalloon’s brand advertising was invested in traditional media outlets like radio, print, billboards, and pop-up retail stores. As a result, the conversion rate from Facebook campaigns managed by Albert increased by 750% in Albert’s first year of operation. Not Albert.

Retail 8
article thumbnail

How to Transform a Traditional Giant into a Digital One

Harvard Business Review

Sensors, the cloud, mobile and broadband wireless, and other such technologies are increasing the flow of digitized information exponentially. ” Immelt elevated marketing and digital media when he promoted Beth Comstock to vice chair, while other positions, including that of the CFO, are at the senior vice president level.